SUPPORT

Crelogix provides all MyCrelogix system users in your distribution channel with toll free access to our Technical Support Desk Monday to Friday 6:00 a.m. to 6:00 p.m, Saturday 7:00 a.m to 2:00 p.m and Sunday from 8:00 a.m to 2:00 p.m Pacific Standard Time. The Crelogix team is ready to assist Merchants with network access or other technical issues that may arise in the course of using the MyCrelogix system.

Our support team also provides assistance to enquiries regarding pending transactions that have been processed through MyCrelogix, as well as payment, payout values, or other miscellaneous credit or funding related issues.

As the need arises Crelogix will telephone and/or web conference with each of your channel of distribution points to introduce the consumer finance program and marketing campaigns developed by you, as our strategic partner, and Crelogix. Our aim is to stimulate channel usage of your consumer finance Program. We understand the importance of delivering high quality customer service. We understand that more than just technical and financial skill is required to meet the needs of your channel of distribution. We have carefully selected and developed our team with this in mind to consistently deliver efficient, professional customer service.

To learn more please contact us here